I had a client call me today with complaints against Craftmatic. The allegation was that he forwarded a payment on time and was not credited until there was a TREMENDOUS late fee that was activated by the late payment and an increase in the interest rate. I did some research…
The Asbury Park Press is reporting that there have been indictments of Michael Kouvaras, 55, of Maplewood and Salvatore Rivello, 56, of Matawan. They were indicted for theft by deception, identity theft, deceptive business practices and defrauding secured creditors. I will be getting a copy of the indictment form the…
When you negotiate with a car salesman you need to remember some important statistics. There are over 21,000 new car dealerships in the country and over 550 new car dealerships in the State of New Jersey. The car you want is at another dealership, probably for less. Get up and…
You have a range of choices, none of which are really attractive. Return to the dealership and confront the management. You need to be very confident and have the ability to negotiate against skilled salesmen and do it under stress. You don’t have a chance. You know it and the…
This depends on your comfort level in negotiating with experienced salesmen and your ability to have the car inspected that you are purchasing. As a general matter, in my opinion, this is not a good purchase. The term “certified” means almost nothing. In the context of a used car sale…
Many dealerships, of medium to large size, have insurance for claims of consumer fraud. One of the largest companies that writes this insurance was Universal Underwriters, which was purchased by Zurich. BUT the coverage usually only pays for the cost of a lawyer and will not pay money to the…
You would think that this was an easy question. But when the answer is in the context of calculating salesman commissions you might be amazed at how the dealer calculates the answer. The answer should be simple: what is the cost at which the dealer acquires the car? The dealership…
There appears to be a host of consumer complaints about this car. I personally have always thought Toyota was the best manufacturer, hands down. Things are changing. Some complaints pertain to an acceleration problem, and there are some generalized complaints. Tacoma complaints from complaint.com. If you have any problems with…
I have a pending class action suit in Superior Court of New Jersey alleging that Saturn of Toms River is not providing the employee discount to those who should receive the General Motors employee discount. If you have acquired a car from Saturn Toms River and think that you should…
Guess what? In the car business dealer stake as many liberties with their employees as they do with the customers. There are two basic profit centers: the front end and the back end. The salesmen get paid on the front end only. This is the “cost” of the car, as…